Bittsi vs Digitail
Digitail and Bittsi make the same claim, AI-native and cloud-based, which is exactly why the comparison should rest on what is written down: what runs inside the system, the price, the term, the migration and the exit clause. Checked on Digitail's own pages and terms.
Facts checked on the vendors' own pages, September 3, 2026 · written by the Bittsi team · sources at the end
- You want the longest list of AI product names on the market today and a venture-backed roadmap to add more.
- You want Okta single sign-on and enterprise identity in the plan.
- You run a large group and would rather negotiate an Enterprise tier than pay a published price.
- You want the hospital floor and the surgery suite in the same system as the front desk: live treatment sheets, anesthesia charted from the monitor, Triadan dental that bills itself, inventory with recall trace.
- You want the price published, from $249 a month, month to month, and an exit in writing; Digitail's plans page shows tiers without amounts and its terms describe no export.
- You want AI that is accountable to the record: Sage cites its sources, reconciles close-out and cannot send, bill, prescribe or sign; Scribe writes the note and the draft invoice.
One system. Nothing to integrate.
Everything below is built into Bittsi and priced on one page. Enter it once and it is everywhere it needs to be: the charge posts and inventory moves the moment a treatment is logged. The only integrations are the ones only a lab or a card network can provide: IDEXX, Antech and Bittsi Pay.
Records and charting
Structured SOAP with templates and dictation; vitals and weight trends; vaccines and certificates; prescriptions, refills and labels; consent forms; the invoice drafts itself from the note.
Also: How the visit flows →Hospital floor
A status board with TV mode and shift handoff; live treatment sheets with due times, owners, protocols and fluid alerts; Crash Card dosing by weight with a CPR recorder.
Anesthesia and dental
Vitals charted every five minutes from the monitor with the drug timeline beside them; Triadan dental charts that bill the procedures when completed.
Also: Dental chart →Inventory and purchasing
Batch-level tracking with automatic FIFO, recall trace in about 30 seconds, purchase orders grouped by supplier, cycle counts and COGS per line.
Money
Estimates that convert in one click, Bittsi Pay inside the invoice, next-business-day funding reconciled to invoices, QuickBooks and Xero export.
Clients
Two-way SMS, MMS and email in one thread per patient, reminder cadences that stop on confirmation, and the clinic-branded Companion app.
Also: Companion app →Reporting
Financial, appointment and inventory dashboards that refresh as charges post; shareable links, scheduled PDFs and exports.
AI in the record
Scribe writes the note and the draft invoice from the conversation; Sage briefs every appointment, flags interactions and lab trends, and reconciles close-out.
Also: Sage →Side by side, from the published record
Every Digitail cell carries a source number. “Not published” means the vendor does not say on the pages we checked; ask them, and get it in writing.
| Topic | Bittsi | Digitail |
|---|---|---|
| Company and hosting | ||
| Owned by | Bittsi, an independent practice-software company | Digitail Inc., a Delaware corporation founded in 2018, venture-backed; Series B led by Five Elms Capital in November 2025[1][2] |
| Hosting | Cloud-native, built for the browser from the first line of code; any device, including phones; no server, no install, no nightly batch | "Cloud-based, AI-native veterinary practice management software"[3] |
| Price and contract | ||
| Published price | Published, from $249 a month: Foundation $249 with one veterinarian included and $99 per additional veterinarian; Standard $379, or $249 with Bittsi Pay as the primary processor, $129 per additional veterinarian. Unlimited staff users on both. The pricing calculator is the bill, not an estimate | Not published: the plans page shows four tiers, Mobile, Growth, Growth AI and Enterprise, with features but no amounts[4] |
| Term and renewal | Month to month; annual billing saves 10% and can be cancelled at renewal | The published terms consent to recurring charges "until you notify us of your cancellation"; no minimum term, renewal or notice period is stated[1] |
| Price changes | Prices are published; a change is a change to the pricing page | "We may change prices at any time"[1] |
| Vendor termination | Month to month, both ways | "We may terminate your use...at any time, without warning, in our sole discretion"[1] |
| Setup and migration fees | No setup fee. One fixed migration quote before you sign, included with annual billing; a sandbox loaded with your own records before you commit | In-house data migration and 1:1 onboarding included in every plan[4] |
| AI pricing | Published add-ons: Scribe $89, Sage $99, AI Suite $159 per seat a month; a seat can go to a veterinarian, a technician or the front desk and be reassigned as the team changes | Scribe on Growth, assistant and intake on Growth AI; amounts not published[4] |
| Your data | ||
| Who owns it | You do, in writing | "You retain full ownership of all of your Contributions"[1] |
| Export when you leave | Your data is yours, always: exported free, in standard formats, whenever you ask; no hostage clause, written into the agreement | No export-at-termination provision in the published terms and conditions[1] |
| Migration, training and support | ||
| Who does the migration | A named migration lead, one person from signature to go-live: clients, patients, visit history, prescriptions, reminders and balances moved, verified row by row against the old system, and you get the report | "Our migration experts handle the entire migration from any system including Avimark and Cornerstone", with a testing environment for validation[3] |
| Time to live | Live in 14 days with role-based training; you keep seeing patients throughout; the lead stays on call through week one | "Switch to Digitail with zero downtime"; a timeline is not published[3] |
| Support | One named lead from signature through go-live, then a real person who replies, usually within one business day; engineers answer when a question needs one; demos are hosted by a working DVM | "24/7 support" with "90% CSAT", included in every plan[3][4] |
| Integrations, AI, payments, clients | ||
| Laboratory and analyzers | IDEXX Laboratories, IDEXX Imaging and Antech Diagnostics built in, both directions: order from the record, results and images land on the visit and post their charges to the invoice; one-click activation from the admin panel. Your lab contract stays yours | IDEXX reference labs and VetLab Station, Antech, Heska, Zoetis, Bionote, Moichor, MicroVet, QSM[5] |
| AI | Sage reads the whole chart: an overnight brief for every appointment, lab trends across panels, medication safety checks, close-out reconciliation of what was documented against what was billed, answers with citations. Scribe writes the SOAP note and the draft invoice from the exam-room conversation. Nothing is sent, billed, prescribed or signed without a clinician | Tails AI Scribe, Assistant and Intake; AI SOAP dictation, concierge, record summaries, a practice-manager agent and a medical agent[3][4] |
| Payments | Bittsi Pay inside the invoice: tap, dip, swipe, Apple Pay and Google Pay on the terminal; interchange-plus with the network cost and our margin on separate statement lines; next-business-day funding reconciled to invoices; refunds in-line; QuickBooks and Xero export; PCI-DSS Level 1 processor | Digitail Secure Payments, integrated checkout; the 2024 published rate was 2.79 percent plus $0.25 per charge[5][6] |
| Client communication | Built in: two-way SMS, MMS and branded email in one thread per patient; reminder cadences at 30, 7 and 1 days and day-of that stop when someone confirms; post-visit summaries and post-op check-ins drafted from the chart; mass campaigns; and the clinic-branded Companion app for pet owners | Scheduling and online booking on every plan; AI concierge and intake on the AI plan[4] |
Bittsi prices from bittsi.com/pricing. Bold text marks the stronger side of a row where there is one.
What Digitail does well
- Names AVImark and Cornerstone as supported migrations, with an in-house migration team, a testing environment for validation, and an onboarding expert with veterinary experience on launch day.
- 24/7 support, 1:1 onboarding, open API and integrations included in every plan rather than sold as upgrades.
- A broad AI surface: AI SOAP dictation, AI concierge, AI patient intake, AI record summaries, an AI practice-manager agent and an AI medical agent.
- A wide partner list, from IDEXX VetLab Station and Web PACS to CUBEX, Vetsource and Okta.
- Well funded and growing: a $23 million Series B in November 2025, more than $37 million raised, 10,000 veterinarians, and a customer base that doubled in twelve months.
What a switch actually looks like
The same plan for every clinic that moves to Bittsi, with a date and an owner on each step. It is written into the Switch Guarantee.
- 01Before you sign: one fixed quote and a sandboxWe size the migration from your current system and load a sandbox with your own records. You click around your real patients, not a demo clinic.
- 02Days 1 to 3: exportYour data comes out of the old system while it keeps running. Nothing changes for the front desk.
- 03Days 3 to 8: mapping and importClients, patients, visit history, prescriptions, reminders and balances, mapped field by field. Anything that cannot be mapped cleanly is archived read-only and labelled.
- 04Days 8 to 10: verificationEvery record checked against the source, row by row. You get the report.
- 05Days 10 to 13: training by roleShort sessions for the front desk, technicians and doctors on the parts they touch, not an all-day shutdown.
- 06Day 14: go-liveOn a lighter day, with your launch lead on call. The old system stays readable for reference until you retire it.
Questions clinics ask about Digitail and Bittsi
What does Digitail cost?
Digitail's plans page lists four tiers with their features and no amounts; Enterprise says talk to sales. Third-party listings show a vendor-supplied figure, but we do not treat those as published prices. Bittsi publishes its own: from $249 a month on Foundation with one veterinarian included and unlimited staff; Standard $379, or $249 with Bittsi Pay.
Both say AI-native. What is the difference?
Digitail's surface is wider: dictation, concierge, intake, summaries and two agents. Bittsi's is deeper on the record: Scribe for documentation, Sage as a clinical assistant that reads the whole chart, and Anesthesia AI, each priced per seat on the page. Ask both for a live session on your own patient and judge the output, not the list.
What do Digitail's terms say about leaving?
The published terms and conditions confirm you own your contributions, allow cancellation by email, allow Digitail to change prices at any time and to terminate at its discretion, and say nothing about exporting your data at termination. That is a gap to close in writing before you sign, not evidence of bad practice. Bittsi's exit is free export in standard formats, any time.
Digitail migrates from AVImark and Cornerstone. Does Bittsi?
Yes. AVImark, Cornerstone, ezyVet, Provet and eVetPractice are the systems we quote most often, with one fixed migration quote before you sign, a sandbox loaded with your own data, row-by-row verification against the old system, and go-live in about 14 days with role-based training.
Which is better for a new clinic?
Both are built for one. Bittsi's New Practice Program bills nothing until your opening day and then Standard at $249 for the first year; ask Digitail what its start-up terms are, because its plans page does not say.
How hard is it to move from Digitail to Bittsi?
Ask Digitail for a full export first, since the published terms do not describe one. From there it is the usual fourteen days: one fixed quote, a sandbox with your data, verification row by row, and role-based training.
Sources
Every Digitail statement above points to one of these. If a vendor page changes, tell us and we will change the row: info@bittsi.com.
- [1]Terms and conditions, Digitail Inc., 2026.
- [2]Digitail raises $23M Series B led by Five Elms Capital, Digitail, 2025.
- [3]Digitail home, Digitail, 2026.
- [4]Plans, Digitail, 2026.
- [5]Integrations, Digitail, 2026.
- [6]Digitail Secure Payments, Digitail, 2024.
Digitail and the other product names on this page are trademarks of their owners, used only to identify their products. Bittsi is not affiliated with or endorsed by them. Vendor facts were read on the vendors' own pages on September 3, 2026 and can change; if you are the vendor and something is out of date, email info@bittsi.com and we will check it and correct the page within two business days.
See your own data in Bittsi before you decide.
One fixed migration quote, a sandbox loaded with your records, and a 30-minute walk through your real patients. No slides.