Legal

Privacy Policy

See how we handle your data at Bittsi

Privacy Policy

Bittsi Inc.

Effective Date: Sep 30, 2026

Summary: What You Should Know

This Privacy Policy explains how Bittsi collects, uses, and protects your personal information when you use our pet owner mobile application and portal, or visit our website, bittsi.com.

When you contact us, request a demo or ask for a quote on our website, we collect what you enter (such as your name, email address, phone number and message) and use it to reply to you. The website uses cookies and analytics tools (Google Analytics, Microsoft Clarity and PostHog) to understand how visitors use it and how they found us. This can include recording clicks and scrolling on a page. Veterinary clinics use Bittsi practice management software under their own agreement with Bittsi, and that agreement governs the client and patient records a clinic keeps in Bittsi.

Here are the key points:

What We Collect: Contact information provided by your clinic (name, email, phone), account credentials, basic pet profile data you add, pet records your clinic shares with us, and basic device/usage logs.
How We Use It: To provide the App, display your pets' clinic information, let you create pet profiles, and communicate with you about the App.
Sharing: We share data only with service providers (cloud hosting, authentication, email) needed to operate the App. We do not sell or share your personal information for advertising.
Your Rights: You can access, correct, delete your information, or close your account by contacting us at privacy@bittsi.com.
Pet Data: Pet medical information is not human health information and is not subject to HIPAA.
Security: We use reasonable measures to protect your data, but no system is 100% secure.
Contact: Email us at privacy@bittsi.com or support@bittsi.com with questions.

For complete details, please read the full policy below.

Table of Contents

Overview & Scope
Personal Information We Collect
Sources of Personal Information
How We Use Personal Information
Sharing & Service Providers
Cookies & Tracking
Data Retention
Security
Your Rights & Choices
Children's Privacy
Third-Party Services
SMS Communications
Changes to This Policy
Contact Us

1. Overview & Scope

1.1 Who We Are

Bittsi Inc. ("Bittsi," "we," "us," or "our") is a Delaware corporation that provides a pet owner mobile application and web portal (the "App") that allows pet owners to view clinic-maintained information about their pets and create basic pet profiles.

1.2 What This Policy Covers

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you use the App. It applies to all users of the App.

1.3 Clinic Data Note

Clinics invite their clients (pet owners) to the App. Your veterinary clinic or animal care provider (your "Clinic") remains the custodian of clinic records. Bittsi provides the App to display and manage that information for your convenience. The App is not a medical records system but a tool for pet owners to access information maintained by their Clinics. For clinic-maintained records, your Clinic is the controller and Bittsi acts as a service provider/processor. For pet profile data you add and your account information, Bittsi is the controller.

1.4 Relationship to Terms of Service

This Privacy Policy supplements our Terms of Service (available at bittsi.com/pages/terms-and-conditions). By using the App, you agree to both this Privacy Policy and the Terms of Service.

2. Personal Information We Collect

We collect the following categories of personal information:

2.1 Identifiers & Contact Information

Name, email address, phone number, and emergency contact information provided by your Clinic when they invite you to create an account.

2.2 Account & Access Information

Account credentials or authentication tokens used to log in to the App.
Basic device and log information collected for security and operations, including IP address, device type, operating system, and browser information.

2.3 Pet Profile Data (You Add)

Pet name (required when you create a pet profile).
Optional microchip number (if you choose to add it).
Optional pet insurance information (if you choose to add it).

2.4 Pet Records (From Your Clinic)

Pet information maintained by your Clinic that your Clinic shares with Bittsi to display in the App, such as medical records, visit history, vaccination records, and other pet-related information.
Your Clinic controls what information is shared with the App.

2.5 Communications

Messages you send to Bittsi support when you contact us with questions or issues.

2.6 What We Do Not Collect

We do not collect payment information (the App is free and invitation-based).
We do not collect precise geolocation data.
We do not collect social security numbers, government IDs, or similar sensitive personal identifiers.

2.7 Note on HIPAA

Pet medical information is not human health information and is not subject to the Health Insurance Portability and Accountability Act (HIPAA). The App is not a HIPAA-covered service, and Bittsi is not a HIPAA business associate.

3. Sources of Personal Information

We collect personal information from the following sources:

3.1 Your Clinic

Your Clinic provides your contact information (name, email, phone, emergency contact) and pet records when they invite you to use the App.
Clinic Invitations and Data: Your Clinic represents that it has all necessary rights and permissions to share your contact and pet information with Bittsi for the purpose of creating your App account and enabling your access.

3.2 You

You provide information when you create and edit pet profiles, add optional details (microchip numbers, insurance information), and communicate with us through support channels.

3.3 Automatically From Your Devices

Device and usage data collected automatically when you access the App, including IP address, device type, operating system, and basic usage logs for security and operations.

4. How We Use Personal Information

We use personal information for the following purposes:

4.1 Provide and Operate the App

Set up and authenticate your account.
Display pet information shared by your Clinic.
Enable you to create and manage pet profiles.
Allow you to view and organize information about your pets in one convenient location.

4.2 Communicate With You

Send important information about the App, including account confirmations, security alerts, and service updates.
Respond to your support inquiries and feedback.
Facilitate communications between you and your Clinic (where enabled by your Clinic).

4.3 Maintain Security and Prevent Abuse

Detect, investigate, and prevent security incidents, fraud, and abuse.
Monitor for unauthorized access and protect the App and user accounts.
Enforce our Terms of Service and policies.

4.4 Comply With Legal Obligations

Respond to lawful requests from authorities and legal processes.
Comply with applicable laws and regulations.
Establish, exercise, or defend legal claims.

4.5 What We Do NOT Do

We do not use your personal information to train machine learning models.
We do not use your information for advertising or marketing purposes.
We do not sell or share your personal information for cross-context behavioral advertising.

5. Sharing & Service Providers

5.1 Service Providers

We share personal information with third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Service providers include:

Cloud hosting providers: Store and process data on secure servers.
Authentication providers: Manage account security and login systems.
Email service providers: Deliver transactional emails and support communications.

We do not disclose specific vendor names but use industry-standard, reputable providers.

5.2 Your Clinic

Information you add to pet profiles (such as pet names, microchip numbers, and insurance details) may be shared with your Clinic if you choose to communicate or share this information through the App.
Your Clinic already has access to clinic-maintained records and controls what information is displayed in the App.

5.3 Legal Requirements

We may disclose personal information to:

Law enforcement, regulatory agencies, and government authorities in response to lawful requests or legal obligations.
Courts and legal counsel in connection with litigation or legal proceedings.
Third parties as necessary to protect our rights, property, safety, or that of users or the public.

5.4 Business Transfers

If Bittsi is involved in a merger, acquisition, sale of assets, bankruptcy, or similar transaction, your personal information may be transferred to the successor entity, subject to this Privacy Policy or a successor policy.

5.5 No Sale or Sharing for Advertising

We do not sell or share your personal information as those terms are defined under applicable U.S. state privacy laws. Specifically:

We do not sell personal information to third parties for monetary or other valuable consideration.
We do not share personal information with third parties for cross-context behavioral advertising purposes.

6. Cookies & Tracking

6.1 Use of Cookies

We use only those cookies and similar technologies (such as software development kits in mobile apps) that are necessary to operate the App and provide basic functionality.

Types of cookies we use:

Strictly necessary cookies: Required for authentication, session management, and security.
Basic operational cookies: Enable core App features and remember your preferences.

6.2 Analytics

We may use basic analytics to understand how the App is used and to improve user experience. If we implement analytics tools, we will update this Policy and provide opt-out options through your device settings.

6.3 Your Choices

You can control cookies through your browser or device settings:

Browser settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from using the App.
Mobile device settings:
- iOS: Settings → Privacy & Security → Tracking
- Android: Settings → Google → Ads → Opt out of Ads Personalization

7. Data Retention

7.1 How Long We Keep Information

We retain personal information for as long as necessary to:

Provide the App and fulfill the purposes described in this Policy.
Comply with legal, regulatory, tax, and accounting obligations.
Resolve disputes and enforce our agreements.

7.2 Specific Retention Periods

Account and contact information: Retained while your account is active and for a reasonable period after account closure (typically 30–60 days) to accommodate reactivation or comply with legal obligations. Account data is deleted only upon your explicit request (see Section 9).
Pet profile data you add: Retained while your account is active. When you delete your account, we delete this data within 30–60 days.
Clinic records: Controlled by your Clinic. Requests about clinic records should be directed to your Clinic. We display clinic records only while your Clinic maintains its relationship with Bittsi and shares the data with us.
Usage logs: Retained for up to 12 months for security monitoring and service improvement, then deleted or anonymized.

7.3 Deletion Upon Request

You can request deletion of your account and personal information by contacting us at privacy@bittsi.com. We will delete your account and Bittsi-held profile information within 30–60 days, except where retention is required by law or for dispute resolution.

Note: Clinic-maintained records are controlled by your Clinic. Requests to correct, update, or delete clinic records should be directed to your Clinic.

8. Security

8.1 How We Protect Your Information

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures include:

Encryption of data in transit and at rest where feasible.
Access controls limiting access to authorized personnel on a need-to-know basis.
Secure authentication systems.
Regular security monitoring and updates.

8.2 No Absolute Security

Despite our efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials.

8.3 Your Responsibility

You can help protect your information by:

Using strong, unique passwords.
Not sharing your account credentials.
Logging out after using shared or public devices.
Promptly notifying us of any unauthorized access at support@bittsi.com.

9. Your Rights & Choices

9.1 Access, Correction, and Deletion

You have the right to:

Access your personal information by contacting us at privacy@bittsi.com.
Correct inaccurate information in your account or pet profiles through the App or by contacting us.
Delete your account and personal information by contacting us at privacy@bittsi.com.

Some requests about clinic records may need to be directed to your Clinic, as your Clinic controls clinic-maintained information.

9.2 Account Closure

You can close your account at any time by contacting support@bittsi.com or privacy@bittsi.com. Upon account closure, we will deactivate your account and delete Bittsi-held profile information within 30–60 days.

9.3 How to Exercise Your Rights

To exercise your rights, email us at:

privacy@bittsi.com

Include in your request:

Your full name and email address associated with your account.
A description of what you're requesting (access, correction, deletion, account closure).
Any information needed to verify your identity.

We will respond within 30–45 days depending on the complexity of your request.

9.4 Additional Rights Under State Law

Depending on where you live, you may have additional rights under state privacy laws (such as California, Virginia, Colorado, Connecticut, or other states). These may include rights to data portability, opt-out of sales/sharing (not applicable, as we don't sell or share), and non-discrimination.

You may have the right to:

Request specific categories and pieces of personal information we hold about you.
Request deletion of your personal information (subject to legal exceptions).
Opt out of sale or sharing (not applicable, as we don't engage in these practices).

Contact privacy@bittsi.com to exercise these rights.

10. Children's Privacy

10.1 Age Requirement

The App is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10.2 No Collection From Children Under 16

We do not knowingly collect personal information from children under 16 years of age without parental consent. If we learn that we have collected information from a child under 16 without verifiable parental consent, we will delete that information as soon as reasonably practicable.

10.3 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at privacy@bittsi.com. We will work to verify and delete the information promptly.

11. Third-Party Services

11.1 Service Providers

The App relies on third-party service providers (cloud hosting, authentication, email) as described in Section 5. These providers operate under their own privacy policies. We select reputable providers that maintain appropriate security measures.

11.2 Your Clinic

Your Clinic operates independently from Bittsi. Your Clinic's collection, use, and disclosure of your information is governed by your Clinic's privacy policy (if any) and applicable law. Bittsi is not responsible for your Clinic's data practices.

11.3 Links to Other Sites

The App may contain links to third-party websites or resources. We do not control and are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. SMS Communications

If your Clinic enables SMS messaging through Bittsi, we may send and receive text messages on behalf of your Clinic to the phone number associated with your account. These messages may include appointment reminders, treatment updates, post-visit follow-ups, and two-way conversational messages with clinic staff. Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP or request assistance by replying HELP.

Your mobile phone number and SMS opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

For full SMS terms, please see our SMS Terms & Conditions.

13. Changes to This Policy

13.1 Right to Modify

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations.

13.2 Notice of Changes

When we make material changes, we will:

Update the "Effective Date" at the top of this Policy.
Post the revised Policy in the App.
Provide notice through the App, by email, or by other reasonable means.

13.3 Continued Use Means Acceptance

Your continued use of the App after changes are posted constitutes acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you must stop using the App and may request deletion of your account.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Bittsi Inc.

Email:
support@bittsi.com (general inquiries)
privacy@bittsi.com (privacy inquiries and data requests)

For data requests, use the subject line "Data Request" or "Privacy Request" and include:

Your full name and email address.
A description of your request (access, correction, deletion, account closure).
Information to help us verify your identity.

We aim to respond to all inquiries within 30–45 days.