Question 1

Is this a separate app I have to buy?

Accepted Answer

No. Bittsi for Pet Owners is included in your Bittsi PIMS subscription. There are no per-client fees, no per-message fees, and no add-on modules. Your clients install it for free.

Question 2

Will my clinic's name and branding appear in the app?

Accepted Answer

Yes. The app is clinic-branded. Your name, logo, and configuration appear throughout the experience for your clients.

Question 3

How does the After-Visit Card get generated?

Accepted Answer

When a vet signs a SOAP note in Bittsi PIMS, an automated worker reads the Plan section, the prescriptions, and the scheduled follow-ups, then generates a plain-language client-facing summary. A push notification fires within sixty seconds. You can require vet approval before send, or auto-send.

Question 4

How does the medication reminder feature work?

Accepted Answer

Each prescription has a Set Reminders button. One tap reads the prescribed frequency (SID, BID, TID, Q12H, etc.) and sets a recurring local notification. The owner can adjust to actual feeding times and acknowledges each dose: taken, snoozed, or skipped. The compliance log is visible in your PIMS.

Question 5

What happens with the review gate when a client gives 1 or 2 stars?

Accepted Answer

The app does not direct them to Google. Instead, it opens a private feedback form. The submission lands as a task in your PIMS. You get a chance to fix the relationship before any negative review goes public. No rating is ever forced and no client is ever blocked from leaving any kind of review.

Question 6

Is the review gate consistent with Google's policy?

Accepted Answer

Yes, as of writing. The gate prompts every client equally, lets them choose any star rating, and routes high ratings to Google as a convenience link the same way any business can. Low ratings open a private feedback channel. We track policy changes and adjust as needed.

Question 7

What about clients who don't want to install another app?

Accepted Answer

Many won't, and that's fine. Typically 25 to 40 percent of active clients install within 90 days, growing over time. For non-installers, your existing SMS and email reminders continue to work. The app augments, it doesn't replace.

Question 8

What's the activation effort for my clinic?

Accepted Answer

For an existing Bittsi customer, an account manager can enable the app in under an hour. Per-clinic configuration (Google review URL, after-hours info, optional intake form, optional digest approval) typically takes 30 minutes of admin time. Then you can begin inviting clients.

Question 9

Does it work on iOS and Android?

Accepted Answer

Yes. Same feature set on both. Push notifications, biometric unlock, calendar sync, and in-app PDF viewing are all native.

The mobile app that comes with your vet.

What's inside the app

After-Visit Cards

Med reminders

In-app booking

Review gate

Vaccine certs

Messaging

A printout, in a drawer, by Tuesday.

Paper printout, lost.

The recurring call.

The empty recheck slot.

Reviews you never got.

Six things the printout never could.

The printout, replaced. The follow-up call, prevented.

Never miss a dose. Never call to ask what time.

Confirm. Reschedule. Cancel. Three taps.

Happy clients to Google. Frustrated ones to your inbox.

Vaccine proof, in 15 seconds, anywhere.

The 9 PM question, without the 9 AM phone call.

Six moments your clinic feels every week.

The visit that closed itself.

The medication that wasn't forgotten.

The 4-minute call that didn't happen.

The review that stayed private.

The panic that didn't become an ER.

Vaccine proof in 15 seconds.

Every other pet-owner app is a notification tool.

Pilot numbers, not projections.

Practice owners ask us first.

15 minutes. Your clinic, on a phone.