Legal

Terms and Conditions

Your guide to using Bittsi safely and fairly

Terms of Service

Bittsi Inc.

Effective Date: Sep 30, 2026

Table of Contents

1. Introduction & Acceptance

These Terms of Service (the "Terms") constitute a binding legal agreement between you and Bittsi Inc., a Delaware corporation ("Bittsi," "we," "us," or "our"). These Terms govern your access to and use of the Bittsi pet owner mobile application and web portal, and our website, bittsi.com (collectively, the "App"). A veterinary clinic's use of Bittsi practice management software is governed by its agreement with Bittsi, which controls where it differs from these Terms.

By accessing or using the App, you agree to be bound by these Terms and our Privacy Policy (available at bittsi.com/pages/privacy-policy), which is incorporated by reference. If you do not agree to these Terms, you may not access or use the App.

We reserve the right to modify these Terms at any time in accordance with Section 14. Your continued use of the App after changes are posted constitutes acceptance of the modified Terms.

These Terms constitute the entire agreement between you and Bittsi regarding the App and supersede any prior agreements.

2. Eligibility & Account Registration

2.1 Age and Capacity

You must be at least 18 years of age to use the App. By using the App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Invitation-Based Access

Access to the App is invitation-based. Your veterinary clinic or animal care provider (your "Clinic") invites you to create an account by providing your contact information to Bittsi. You may not create an account without a valid invitation from a participating Clinic.

2.3 Account Information

When you receive an invitation and set up your account, you agree to:

Provide accurate, current, and complete information;
Maintain and promptly update your account information;
Maintain the security and confidentiality of your account credentials;
Notify us immediately of any unauthorized access or security breach; and
Accept responsibility for all activities that occur under your account.

2.4 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. We are not liable for any loss or damage arising from your failure to protect your account information.

3. Description of the App

3.1 App Features

Bittsi provides a mobile application and web portal that allows pet owners to:

View information about their pets maintained by their Clinic, including medical records, visit history, and other pet-related data;
Create and maintain basic pet profiles, including pet name, optional microchip number, and optional pet insurance information;
Receive communications and updates from their Clinic (where enabled by the Clinic);
Access and manage pet-related information in one convenient location.

3.2 Informational Tool Only

The App is an informational tool that displays data maintained by your Clinic. The App does not provide veterinary medical advice, diagnosis, or treatment. You should consult your veterinarian or other qualified animal care professional for all questions concerning your pet's health and care.

3.3 No Direct Veterinary Services

Bittsi does not provide veterinary services, prescribe medications, diagnose conditions, or recommend treatments. All veterinary care decisions remain between you and your Clinic.

4. Clinic Relationship & Data Custodianship

4.1 Clinic as Data Custodian

Your Clinic is the custodian of your pet's medical records and other clinic-maintained information. Bittsi provides the App as a platform to display this information for your convenience, but Bittsi does not control, verify, or assume responsibility for the accuracy, completeness, or timeliness of clinic-provided data.

4.2 Clinic Independence

Your Clinic operates independently from Bittsi. Bittsi is not responsible for:

The quality, accuracy, or completeness of information provided by your Clinic;
Your Clinic's veterinary services, diagnoses, treatments, or medical decisions;
Your Clinic's compliance with applicable veterinary standards, regulations, or laws;
Your Clinic's billing, pricing, or business practices;
Disputes between you and your Clinic; or
Any harm arising from your Clinic's acts or omissions.

4.3 Clinic Records Requests

Requests to correct, update, or delete clinic-maintained records should be directed to your Clinic, not to Bittsi. Your Clinic controls its records and determines what information is shared with the App.

If your Clinic relationship ends or your Clinic stops using Bittsi's services, you may lose access to clinic-maintained information displayed in the App.

4.4 Pet Profile Data You Add

Information you add directly to pet profiles (such as pet names, microchip numbers, or insurance details) is stored by Bittsi and can be edited or deleted through your account settings or by contacting us as described in Section 15.

5. Your Responsibilities

5.1 Accurate Information

You are responsible for ensuring that information you provide in pet profiles is accurate and current. Do not enter false, misleading, or fraudulent information.

5.2 Proper Use

You agree to use the App only for its intended purpose: viewing and managing your pet information. Do not use the App for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the App.

5.3 Emergency Situations

The App is not intended for use in emergencies. If your pet requires urgent veterinary care, contact your veterinarian immediately or go to the nearest emergency animal hospital. Do not rely on the App for time-sensitive medical information or emergency communications.

5.4 Account Access

You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at support@bittsi.com.

6. Acceptable Use Policy

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

Violate Laws: Use the App in any manner that violates applicable federal, state, local, or international law or regulation;
Unauthorized Access: Access or attempt to access accounts, systems, or data not intended for you, or probe, scan, or test the vulnerability of any system or network;
Interfere with Operations: Engage in any activity that disrupts, degrades, or impairs the App or interferes with any other user's access to or use of the App;
Scrape or Harvest: Use any robot, spider, scraper, crawler, or other automated means to access, monitor, extract, or copy any content from the App without our express written permission;
Reverse Engineer: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or methods used in the App;
Misrepresent Identity: Impersonate any person or entity, falsely state or misrepresent your affiliation with any person or entity, or use a false identity;
Violate Third-Party Rights: Infringe or violate the intellectual property, privacy, publicity, or other rights of Bittsi or any third party;
Redistribute Content: Reproduce, distribute, publicly display, sell, lease, or transfer any content or data from the App without our prior written consent;
Commercial Use: Use the App for any commercial purpose or in any manner that competes with Bittsi's business;
Upload Harmful Code: Upload, transmit, or distribute any viruses, malware, or other harmful code; or
Abuse Support: Submit false reports, make fraudulent claims, or abuse customer support channels.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account and access to the App.

7. Intellectual Property; License; Feedback

7.1 Ownership

The App, including all software, user interfaces, text, graphics, logos, icons, designs, and other content and materials (collectively, "Bittsi Content"), is owned by Bittsi or its licensors and is protected by U.S. and international intellectual property laws.

All right, title, and interest in and to the App and Bittsi Content, including all intellectual property rights, belong exclusively to Bittsi. These Terms do not transfer any ownership rights to you.

7.2 Limited License to Users

Subject to your compliance with these Terms, Bittsi grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the App for your personal, non-commercial use to view and manage information about your pets.

This license does not permit you to:

Reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any Bittsi Content;
Use Bittsi Content for any commercial purpose;
Redistribute, resell, sublicense, or transfer access to the App;
Use the App or Bittsi Content to build, train, or improve any competing service or product;
Publish, display, or distribute Bittsi Content publicly without our prior written consent; or
Use Bittsi Content in any manner that violates the Acceptable Use Policy.

7.3 Your Pet Data

You retain ownership of pet profile information you add to the App (such as pet names, microchip numbers, and insurance details). By entering this information, you grant Bittsi a license to store, display, and process it solely to provide the App to you.

Your Clinic retains ownership and control of clinic-maintained records. Bittsi has no ownership rights in clinic records and displays them solely to facilitate your access.

7.4 Feedback License

If you provide any suggestions, comments, feedback, ideas, or other input regarding the App ("Feedback"), you grant Bittsi a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, distribute, and commercialize such Feedback for any purpose without compensation or attribution to you.

8. Third-Party Services

8.1 Third-Party Providers

The App may integrate with or rely upon third-party services, including:

Cloud hosting and infrastructure providers;
Authentication and security services;
Email and communication services; and
Other vendors and service providers.

8.2 No Control; No Responsibility

Bittsi does not control these third-party services and is not responsible for:

The availability, reliability, security, or performance of third-party services;
Any changes to third-party terms of service, privacy policies, or pricing;
Any data breaches, outages, errors, or failures of third-party services;
Any actions, omissions, or misconduct by third-party providers; or
Any loss, damage, or harm arising from your use of third-party services.

8.3 Third-Party Terms

Your use of third-party services may be governed by the applicable third-party's terms of service and privacy policy. You are responsible for reviewing and complying with all such terms.

8.4 External Links

The App may contain links to third-party websites or resources. Bittsi does not endorse, control, or assume responsibility for any third-party content, and accessing such links is at your own risk.

9. Privacy

9.1 Privacy Policy

Your use of the App is governed by our Privacy Policy, available at bittsi.com/pages/privacy-policy and incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, store, and protect your information.

9.2 Key Privacy Points

In summary (without limiting the Privacy Policy):

What We Collect: Contact information (name, email, phone), account credentials, basic pet profile data you add, pet records from your Clinic, device and usage logs.
How We Use It: To provide the App, facilitate communication with your Clinic, ensure security, and comply with legal obligations.
No Sale: We do not sell or share your personal information for advertising purposes.
Your Rights: You can access, correct, or delete your information by contacting us at privacy@bittsi.com.

9.3 Pet Data is Not HIPAA-Protected

Pet medical information is not human health information and is not subject to the Health Insurance Portability and Accountability Act (HIPAA). The App is not a HIPAA-covered service, and Bittsi is not a HIPAA business associate.

10. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BITTSI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, CLINICS, AND SERVICE PROVIDERS (COLLECTIVELY, THE "BITTSI PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS, OR QUALITY OF ANY CONTENT, DATA, OR INFORMATION DISPLAYED IN THE APP;
WARRANTIES THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE APP WILL MEET YOUR REQUIREMENTS; AND
WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

The Bittsi Parties make no representations or warranties regarding:

The accuracy, reliability, or timeliness of information provided by Clinics;
The availability, security, or functionality of the App or any third-party services;
The quality or appropriateness of veterinary care provided by your Clinic;
Whether the App or any content complies with laws or regulations applicable to you; or
The results you may or may not achieve by using the App.

You acknowledge that:

The App is subject to limitations, delays, and errors inherent in internet-based services;
Clinic-provided information may be incomplete, outdated, or inaccurate;
Technical issues may prevent access to the App or data; and
You use the App entirely at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE BITTSI PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE APP, INCLUDING BUT NOT LIMITED TO:

HARM TO YOUR PET OR ANY ANIMAL;
VETERINARY EXPENSES, MEDICAL COSTS, OR TREATMENT DELAYS;
LOSS OF DATA OR INFORMATION;
LOSS OF PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES;
BUSINESS INTERRUPTION;
DAMAGES ARISING FROM RELIANCE ON ANY CONTENT, DATA, OR INFORMATION DISPLAYED IN THE APP;
DAMAGES ARISING FROM ERRORS, DELAYS, INTERRUPTIONS, OR UNAVAILABILITY OF THE APP;
DAMAGES ARISING FROM THIRD-PARTY SERVICES, INCLUDING CLINICS, HOSTING PROVIDERS, OR OTHER VENDORS;
DAMAGES ARISING FROM YOUR CLINIC'S ACTS OR OMISSIONS; OR
ANY OTHER DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE BITTSI PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE BITTSI PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE APP, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100) OR AMOUNTS YOU PAID TO BITTSI IN THE 12 MONTHS BEFORE THE CLAIM.

The limitations in this section apply:

Regardless of the form of action (contract, tort, negligence, strict liability, or otherwise);
Even if any limited remedy fails of its essential purpose; and
To the fullest extent permitted by applicable law.

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Bittsi Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

Your use or misuse of the App;
Your violation of these Terms, including the Acceptable Use Policy;
Your violation of any applicable law, regulation, or third-party right;
Decisions you make regarding your pet's care based on information viewed in the App;
Any content, Feedback, or other materials you submit to the App;
Any dispute between you and your Clinic;
Any dispute between you and a third party (including other users);
Your breach of any representation or warranty in these Terms; or
Any negligent or wrongful conduct by you.

Bittsi reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You will not settle any claim that affects Bittsi without our prior written consent.

This indemnification obligation survives termination of these Terms and your use of the App.

13. Dispute Resolution; Governing Law

13.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the App shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

13.2 Informal Dispute Resolution

Before initiating any formal dispute resolution, you agree to first contact Bittsi at support@bittsi.com to attempt to resolve the dispute informally. Both parties agree to negotiate in good faith for at least thirty (30) days before pursuing formal proceedings.

13.3 Binding Arbitration

If informal resolution fails, you and Bittsi agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App (each, a "Dispute") shall be resolved by binding arbitration on an individual basis, rather than in court.

Arbitration uses a neutral arbitrator instead of a judge or jury and is subject to limited review by courts.

13.4 Arbitration Procedures

Arbitration shall be conducted by JAMS under its Comprehensive Arbitration Rules and Procedures (available at www.jamsadr.com) or, alternatively, by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at www.adr.org).

Location: Arbitration shall take place in Delaware or, at your option, in the federal judicial district in which you reside.
Costs: Each party will be responsible for its own arbitration fees and costs. Bittsi will pay your share of arbitration filing fees if required by law or if such fees would be prohibitive.
Arbitrator Authority: The arbitrator may award any relief that a court could award. The arbitrator's decision shall be final and binding.

13.5 Class Action Waiver

YOU AND BITTSI AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE ACTION OR PROCEEDING.

CLASS ARBITRATIONS, CLASS ACTIONS, AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED. Only individual relief is available.

If a court or arbitrator determines that this class action waiver is unenforceable, then the arbitration agreement shall be void, and the dispute shall proceed in court.

13.6 Jury Trial Waiver

YOU WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE.

13.7 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek equitable or injunctive relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or to prevent irreparable harm. Additionally, you may bring a claim in small claims court if it qualifies.

13.8 Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must notify Bittsi in writing within thirty (30) days of first accepting these Terms. Your opt-out notice must include:

Your full name;
Your email address associated with your Bittsi account;
A clear statement that you wish to opt out of the arbitration agreement; and
Your signature (electronic signature is acceptable).

Send your opt-out notice to:

Bittsi Inc.
Attn: Arbitration Opt-Out
1706 Cranbrook Ct, Lathrop, CA 95330
Email: support@bittsi.com

If you opt out, all other terms of these Terms will continue to apply, but disputes will be resolved in court rather than arbitration.

14. Changes to Terms; Termination; Survival

14.1 Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

Update the "Effective Date" at the top of these Terms;
Post the revised Terms in the App; and
Provide notice of material changes through the App, by email, or by other reasonable means.

Your continued use of the App after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and may request deletion of your account.

14.2 Termination by You

You may terminate your account and discontinue use of the App at any time by contacting us at support@bittsi.com or using account deletion features in the App.

14.3 Termination or Suspension by Bittsi

We reserve the right, in our sole discretion and without prior notice, to:

Suspend or terminate your access to the App;
Deactivate or delete your account; and
Remove or delete any content or data associated with your account.

Grounds for termination or suspension include, but are not limited to:

Violation of these Terms, including the Acceptable Use Policy;
Conduct that we believe may harm Bittsi, other users, or third parties;
Suspected fraudulent, abusive, or illegal activity;
Extended periods of inactivity;
Termination of your Clinic's relationship with Bittsi;
Required by law or legal process; or
For any reason or no reason, at our discretion.

14.4 Effect of Termination

Upon termination or expiration of your account:

Your license to use the App immediately terminates;
You must cease all use of the App;
We may delete pet profile data you added and access credentials, subject to our Privacy Policy and applicable law;
Clinic-maintained records remain under your Clinic's control; and
Sections that by their nature should survive termination (including Sections 7, 10, 11, 12, 13, and 14.5) will survive termination.

14.5 Survival

The following provisions survive termination or expiration of these Terms: Intellectual Property; Feedback License; Disclaimer of Warranties; Limitation of Liability; Indemnification; Dispute Resolution and Governing Law; and any other provisions that by their nature should survive.

15. Contact

If you have questions about these Terms or the App, please contact us at:

Bittsi Inc.
Email: support@bittsi.com
Privacy Inquiries: privacy@bittsi.com
Mailing Address: 1706 Cranbrook Ct, Lathrop, CA 95330

For account deletion, data requests, or privacy concerns, please email privacy@bittsi.com with the subject line "Data Request" or "Privacy Inquiry."